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Store Policies

Payments

All payments must be received, before items will be rendered.
Cash is accepted in person only. Debit cards, credit cards, ach transfers, CashApp, and AfterPay are all accepted via Square. 

 

Refunds & Exchanges

If your items were damaged in shipping, they will be immediately replaced or refunded. Replacements and refunds will be given ONLY if items were damaged in shipping, and ONLY after you send photos of the damaged item(s), and the packaging.
Photos and information need to be e-mailed to 
LucidLibraArt@gmail.com
This will allow me to be able to file an insurance claim with USPS and recover my losses. Once your photos have been received, your refund will be processed immediately, via the form of payment used when purchasing.

If you are unhappy with your purchase for any reason, please send a detailed (and polite) e-mail to LucidLibraArt@gmail.com.
l will work with you to insure a satisfactory resolution for both parties is met. Please note that we will not comply with, respond to, or acknowledge rude or threatening e-mails.

Shipping

All orders will ship via USPS. All products are thoroughly packed, with care. Sometimes though, the mail does get a little beat up - and this is out of my control. If your package arrives damaged, please send me photos of the items AND the packaging, and specify if you would like a refund or replacement. (Please not, that replacements for damaged canvas artworks may take up to 30 days, as they will need to be recreated, and will not be an exact replica of the original.) I will not respond to or comply with rude or threatening messages. 
LucidLibraArt@gmail.com

Contact Me

E-mail LucidLibraArt@gmail.com
 

Facebook   www.facebook.com/LucidLibraArt
 

Call or Text   (580) 272-7900

Privacy

WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
You may unsubscribe from marketing e-mails, by clicking the link contained within them.

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Wix.com
Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Wix.com’s data storage, databases and the general Wix.com application. They store your data on a secure server behind a firewall.
Payment:
Payments on Lucid Libra's website are processed through Square. You will need to visit Square's website to view their terms and conditions.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at LucidLibraArt@gmail.com.

 

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